Privacy Policy QS88 –
Your Information, Our Responsibility

When you register and use the qs88 platform, we collect several categories of personal information necessary for us to provide you with a safe, responsible, and high-quality service. This data collection is carried out transparently and for clearly defined purposes.

The types of data we collect include:

• Registration Information: Your full name, date of birth, email address, mobile number and password chosen when creating your qs88 account.
• Identity Verification Information (KYC): A copy of your Malaysian identity card (MyKad), passport, or other valid identification document, along with proof of address such as a recent utility bill or bank statement.
• Financial Information: Bank account details, e-wallet account numbers (Touch 'n Go, GrabPay, Boost), deposit and withdrawal history, and in-platform transactions.
• Technical Data: IP address, browser type and version, device operating system, screen resolution, unique device identifier, and login session data.
• Behavioural Data: Game history, preferred game categories, betting patterns, active time on the platform, and interactions with platform features.
• Communications: Records of conversations with the qs88 customer support team, complaints, feedback, and any other written communications between you and qs88.

Each category of data collected has a specific purpose, clearly stated in the following section. We do not collect any information that is not required for the operation of the qs88 platform.

Qs88 collects your personal information for several legitimate and important purposes to ensure the platform operates smoothly, securely, and responsibly. We only collect data that is strictly necessary and will not use your information beyond the scope of the purposes stated below.

• Identity Verification & KYC: To comply with anti-money laundering (AML) and fraud prevention legal requirements. The KYC process ensures every qs88 account belongs to a real individual who has reached the minimum age of 18.
• Service Provision: To manage your account, process deposits and withdrawals, provide access to games, and ensure all financial transactions are completed accurately.
• Account Security: To detect unusual activity, prevent unauthorised access, protect your account from fraud, and send security alerts when necessary.
• Customer Support: To resolve technical issues, respond to enquiries, handle complaints, and provide relevant assistance based on your account history.
• Legal Compliance: To fulfil reporting obligations to the relevant regulatory authorities and comply with all applicable legislation.
• Responsible Gaming: To monitor usage patterns and identify signs of problem gambling, enabling us to offer appropriate support and control tools.
• Marketing (with consent): To send you promotional offers, bonus information, and relevant platform updates — only if you have consented to receive them.

Data we collect is used internally by authorised QS88 teams for operational and compliance purposes only. Below is a detailed explanation of how each data category is used in the day-to-day operations of the qs88 platform:

Basic personal details such as your name and date of birth are used to verify your identity during registration and throughout the KYC process. This data is also used to personalise your experience on the platform and for official communications between qs88 and you as a registered member.

Financial data is used exclusively to process deposit and withdrawal transactions, verify sources of funds, prevent financial fraud, and comply with financial reporting requirements set by relevant authorities. QS88 does not store full credit or debit card details — only encrypted payment tokens are retained to facilitate recurring transactions.

Technical and behavioural data is used to improve platform performance, detect and resolve technical issues, understand how users interact with the platform, and for internal analytics aimed at the continuous improvement of qs88 services.

Qs88 does not sell, rent, or disclose your personal information to any third party for marketing or commercial purposes without your explicit consent. However, in the course of operating the platform, we may share information with a limited set of third-party categories as follows:

• Payment Service Providers: Required transaction information is shared with registered payment providers such as FPX processors, e-wallet providers and banks involved in processing your deposits and withdrawals. This sharing is solely to facilitate the completion of transactions.
• Game Providers: Third-party game software providers that supply games on the qs88 platform may receive game session data necessary to operate those games. These providers are bound by strict confidentiality agreements.
• Regulatory Authorities: qs88 will disclose personal information to government authorities or law enforcement agencies when required by law, court order, or to comply with legitimate regulatory obligations.
• Analytics Services: Aggregated and anonymised data may be shared with analytics providers to help us understand overall platform usage patterns and improve service quality.
• Technology Providers: Server infrastructure providers, cloud services and cybersecurity tools that support qs88 platform operations may have limited access to data in the course of providing their technical services.

All third parties that receive data from qs88 are bound by contractual data protection agreements and are not permitted to use that data for any purpose other than what has been specified.

The security of your personal and financial data is QS88's absolute priority. We continually invest in the latest cybersecurity infrastructure to ensure your data remains protected against both external threats and internal risks.

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the qs88 servers is protected using 256-bit SSL/TLS encryption, the same industry standard used by major banking institutions worldwide. This ensures no third party can intercept or read data in transit.
• Data-at-Rest Encryption: Sensitive information such as passwords is stored using strong cryptographic hashing algorithms. Your password is never stored in plain text and cannot be accessed by anyone, including QS88 staff.
• Two-Factor Authentication (2FA): The qs88 platform supports two-factor authentication for an additional layer of security during login and for sensitive actions such as large withdrawals.
• Continuous Monitoring: Our security monitoring system operates 24 hours a day, 7 days a week to detect any unusual activity, unauthorised access attempts, or potential cyber threats.
• Secure Server Infrastructure: qs88 servers are hosted in high-grade data centres with strict physical access controls, redundant backup systems and DDoS attack protection.
• Internal Access Controls: Access to members' personal data within the qs88 organisation is restricted on a need-to-know basis. Only staff with a legitimate work requirement may access the relevant data.

The qs88 platform uses cookies and related tracking technologies to enhance the user experience, ensure proper platform functionality and for internal analytics purposes. Below is an explanation of the types of cookies we use and their purposes:

• Essential Cookies: These cookies are required for core platform functions such as login session management, account security and transaction processing. Without them, the qs88 platform cannot function properly. These cookies cannot be disabled.
• Preference Cookies: These cookies store your preferences such as display language, game settings and user interface preferences. They allow the platform to remember your choices between sessions.
• Analytics Cookies: Used to understand how users interact with the platform — which pages are visited most, how long a typical session lasts, and where users encounter difficulties. This data is used for continuous platform improvement.
• Security Cookies: Helps detect suspicious activity, prevent CSRF (Cross-Site Request Forgery) attacks and protect the integrity of user sessions.

You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect your ability to log in or use certain features of the qs88 platform smoothly.

The qs88 mobile platform accessed via mobile browsers also employs technologies equivalent to cookies for the same purposes described above, ensuring a consistent experience across all devices.

Qs88 fully respects your privacy rights as a registered member. You have the following rights regarding the personal data we hold, and we are committed to making it easy for you to exercise them:

To exercise any of the above rights, contact the qs88 customer support team via the platform's live chat or our support email. We will process your request within 30 business days and may require identity verification before making any changes.

Qs88 retains your personal data for as long as necessary to fulfil the data collection purposes stated in this Privacy Policy and to comply with applicable legal requirements.

• Active Account Data: While your account remains active, we retain all information associated with your account to ensure our services are delivered seamlessly.
• Financial Transaction Records: Financial transaction records are retained for a minimum of 7 years from the transaction date as required by applicable financial and anti-money laundering laws.
• KYC Documents: Identity verification documents are retained for a minimum of 5 years after account closure for legal compliance purposes.
• Communication Logs: Customer support communication records are retained for 2 years for reference and dispute resolution purposes.
• Technical Data: Technical logs and session data are retained for 90 days before being automatically deleted.

Once the applicable retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered. In cases where immediate deletion is not technically feasible, the data will be isolated until deletion can be carried out.

The QS88 platform is strictly for individuals aged 18 and above. We take the protection of minors extremely seriously and have implemented stringent measures to prevent underage use of the platform.

• Mandatory Age Verification: Every new account registration requires age verification through a strict KYC process. A valid identification document must be submitted to confirm that the applicant is at least 18 years of age.
• No Collection of Children's Data: qs88 does not knowingly collect any personal information from individuals under the age of 18. If we confirm that a minor's data has been collected inadvertently, the account in question will be closed immediately and the data will be deleted.
• Immediate Account Closure: Any account confirmed to be owned or used by a minor will be closed immediately, and all existing balances will be refunded in accordance with established procedures.
• Parental Control Tools: We encourage parents and guardians to use parental control software and set content filters on shared devices to prevent unintended access by children.

If you have reason to believe that someone under the age of 18 has registered or is using the qs88 platform, please contact our support team immediately so that appropriate action can be taken without delay.

Qs88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, technological developments, or changes in platform operations. We are committed to informing you of any significant changes in a clear and timely manner.

• Change Notice: If there are material changes to this Privacy Policy, we will display a prominent notice on the qs88 platform homepage and send a notification via email to the address registered in your account.
• Effective Date: Each updated version of the Privacy Policy will display the "Last Updated" date at the top of this page. The latest version takes effect immediately upon publication unless otherwise stated.
• Continuity of Use: Continued use of the qs88 platform after changes to the Privacy Policy take effect will be considered your acceptance of the updated terms.
• Previous Policy Archive: Previous versions of this Privacy Policy are kept in our archives and may be requested by any member for reference purposes.

We recommend that you review this Privacy Policy periodically, especially before making any significant transactions or sharing new personal information with the qs88 platform.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how QS88 handles your personal data, our privacy team is ready to assist you at any time.

We aim to respond to all privacy-related enquiries within 2–5 business days. For complaints requiring more in-depth investigation, resolution may take up to 30 business days.